We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than www.at-home.co.in. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at www.at-home.co.in 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at www.at-home.co.in.
* SSL available only if you make payment through our payment gateway like Techprocess
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?
It should be a memory problem from your browser. Please try deleting the cookies and try again
One of the possible problems is that your account is not verified. An email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us for technical assistance.
Q: I have a user account with www.at-home.co.in but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.at-home.co.in The password will be sent automatically to the registered email address.
Q: I have a user account with www.at-home.co.in , how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Yes, you can purchase using your social login or through guest login. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Just subscribe to our newsletter, which we publish << monthly/quarterly>>. Or you can subscribe to our RSS Feed to get latest updates about our New Arrivals, Best Seller Products and Special Deal. Don’t worry, you can unsubscribe anytime you want.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by clicking on the unsubscribe link at the footer of our promotional emailer or email us at << unsubscribe @your email>> with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from www.at-home.co.in . What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that www.at-home.co.in has received your orders and will process it as soon as possible.
Order Shipped: This email confirms that www.at-home.co.in has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return soft furnishing, accessories and knick knack items to us within 14 days of delivery to get a 100% refund.
Furniture items bought online will be subject to returns / repair as per our sales policy, warrantee mentioned on our invoice. For further details – Click Here
Q: I can't find a particular product/item I want from www.at-home.co.in , what can I do ?
Enter the product category (e.g., 2 seater sofa or cushions) in the search box located at the top right corner to find related items or contact us through SHOPPING ASSISTANCE with your query. You can contact our customer care (1-800-121-1414 - 10:00 A.M. to 5:30 P.M) for further enquiries. We will try our best to assist you or recommend you an alternative.