We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return soft furnishing, accessories and small knick knack furniture items to us within 14 days of delivery to get a 100% refund.Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
Furniture items bought online can be returned in case of manufraturing defect or damaged product delivery and same needs to bought to our notice ( via phone / email) within 48 hours from the delivered date.
We offer free and easy returns through courier pickup, or you can exchange for non furniture product range at online, at any of our stores across India. You do not have to bear any courier shipping charges for returns.
We do not accept return or exchange of gift vouchers.
· @home is committed to ensuring your satisfaction with any merchandise you have ordered from us.
· We offer an EASY 14-DAY REFUND OR EXCHANGE policy for non Furniture product range. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from http://www.at-home.co.in/
· In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.
· Any returns/exchanges, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original invoice.
Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and call our Customer Care at 18001211414 or e-mail us at firstname.lastname@example.org mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Returns/Exchange at @ home stores:
· Most items are returnable in our stores; to check which items cannot be returned in our stores please call our customer care on 1-800-121-1414. You may visit any @home store in India, and return the merchandise in unused condition, along with the original invoice.
· If you return any merchandise purchased on online at any @home store, you shall be issued a credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount within 3 months.
· Please note that the original credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
· The credit note can only be used to pay for purchases at @home stores, and cannot be redeemed against purchases made online.
· The issue of the credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to @home for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card or through any other means.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. Unfortunately, an order cannot be cancelled once the item has been delivered to you.
Returns/Exchange through courier collection:
· If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the invoice for future reference, before handing over the return merchandise and original invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
· Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
· Any refund against a return request made to @home customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original invoice.
· After the merchandise is received by @home and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.
· Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.
PLEASE CALL AT Toll Free # 1-800-121-1414 (10.00am-6.00pm IST; 6 days a week) or email to email@example.com for any queries or concerns about our returns and exchange policy.